Q: Do you provide customization services?
Yes, we offer customization services to cater to your specific needs and preferences. Our team works closely with you to create a unique design that complements your space and aligns with your vision, ensuring a tailored and personalized experience.
Q: Do the plants appear identical to their photos?
Not exactly. Since our products are crafted from real plants, they exhibit natural variations in color and shape. This results in each of our creations being distinct and one-of-a-kind. Additionally, due to software limitations, the mock-up renderings may not fully capture the true beauty of the real moss. In most cases, the finished product is more vibrant and attractive than the mock-ups suggest.
Maintenance and Care
Q: How to maintain?
-No watering, trimming, or touching required.
-Occasionally, a gentle blow on the moss may be necessary to remove dust.
-Prevent crushing or compression.
-No exposure to direct sunlight.
-Avoid placing near strong indirect sunlight, such as behind a glass surface.
-Keep away from humidity levels above 80% or below 40%.
-Indoor use only.
Q: How long will the products last?
The longevity of our products is attributed to the preservation process, which allows them to last for more than 10 years when properly maintained and cared for under suitable conditions.
Do the plants have an odor?
Upon installation, the moss may emit a forest-like scent, which typically dissipates within 1-4 weeks.
If necessary, use a deodorizer by spraying it two to three feet away from the moss wall, never directly onto it.
Materials
Q: Are Preserved Moss Walls made of real natural materials?
Yes, preserved moss walls are made from 100% natural materials. Although the plants undergo a stabilization process to maintain their appearance, they do not contain any artificial elements like plastic or synthetic fabrics that are commonly found in faux plants. We take great care to select environmentally responsible suppliers, ensuring that our products are eco-friendly and support sustainable practices.
Q: How are the plants preserved?
The preservation process for plants involves replacing the water content with glycerin and substituting the chlorophyll with food coloring.
Q:Are the plants toxic?
Our products are free of harmful substances, ensuring they are safe to handle and have in your environment.
Shipping, Return & Damage Policy
Q: Delivery
Custom-made pieces are sent as soon as they're ready after our thorough design process. Generally, it takes 4-6 weeks, depending on the project.
Q: Returns
Custom-made items cannot be returned. These include moss walls or other items designed specifically for you, even if they're based on existing designs but in custom sizes.
For non-custom moss panels, we offer a 7-day return policy. To qualify, the item must be unused, in its original packaging.
Returns should be sent to:
To: Valentyna Moss Art
Street: 50 Upper Rock Street Gallowsfields
City: Tralee Co.Kerry
Zip Code: V92CK76
Republic of Ireland
If your return is approved, we'll send a confirmation email. You'll be responsible for return shipping costs. Items returned without prior request won't be accepted.
Inspect your order upon arrival. If you find defects, damages, please sign the shipping document with text:” receive damaged”, and contact us immediately. We'll need documentation (photos of the box, wrapping, and damages) for a shipping company claim.
Q: Damages and Issues
Inspect your order upon arrival. If you find defects, damages, please sign the shipping document with text:” receive damaged”, and contact us immediately. We'll need documentation (photos of the box, wrapping, and damages) for a shipping company claim.
Contact us for inquiries about specific items
Exceptional support. You can contact us by sending your message here:
Contact Page
Q:Refunds
Once we receive and inspect your return, we'll inform you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.
Q: How do I order on your website?
A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX.
